You must treat hiring the same way that you treat marketing. You don’t want to find an employee you want to find the right employee. Now I am a big proponent of systems! I do not however 100% agree with Michael Gerber that if your systems are refined enough that you can get joe blow to come in and fill a desired roll. As in all things I think balance is key! Yes, you need systems! I am an advocate of systems!! Systems insure you are delivering a consistent and controlled client experience and on the employee side they insure that tasks get completed to the standards you have outlined. Systems mediocre employees good, good employees great and great employees magical unicorns! BUT I also believe that we are all very unique and have different strengths. Therefore not every person is good for every position. it’s to your benefit to hire someone who’s strengths directly fall in line with the needs of the position and or that have strengths that help support you where you are weak.